I would like to say a huge ‘Thank You’ for your recent, and continuing, assistance with the IT support at Everkool.
From the very first point of contact I have been impressed by your approach, your attention to detail and your commitment to delivering the highest levels of customer service.
You assessed our IT requirements and initially recommended that we install a server and back-up all of our files on a regular basis to prevent data loss and business disruption. You specified, sourced and installed the server, initiated the back-ups and ensured every computer had the correct antivirus software.
Your knowledge and insight has already helped to improve the efficiency of Everkool; from the installation of a wireless printer that all the office can use to enabling me to work from home, accessing files and preparing quotations without the need to spend nights and weekends in the office.
I now have complete piece of mind knowing our office computers are fit for purpose, our data is safe and that should we need any support we are assured of your prompt attention as you demonstrated last week with your visit to my home, out of ours, to configure my laptop to access the server whilst I am on holiday. Exemplary service which is second to none!
As a result of my positive experience I recommended Wirral-Net to A&R Facilities, with whom you’ve already undertaken work. They are equally as happy with your services and your speed of response to any queries or issues which arise.
I have no hesitation in continuing to recommend James and Wirral-Net to any and all of my friends, family and professional contacts.
Craig Greenwood – Everkool Ltd